Impact of AI: Explored
EP47

Your Workflow Isn't Broken, It's Waiting for an Upgrade

James O'Regan & Gerjon Kunst Release date: 11 Aug 2026
With Jim Moyle, Principal Product Manager, Microsoft Windows Cloud
Listen on Buzzsprout Read the blog post

Show notes

In this episode, Gerjon sits down with Jim Moyle (Principal Product Manager for Windows Cloud (https://www.linkedin.com/in/jimmoyle/), stepping in for James while he's on holiday, to unpack how combining a "second brain" with agentic AI has completely reshaped his day-to-day work over the past three months. Gerjon Mentions Chris Brear but that should be Dave Brear our guest from episode 40 (https://youtu.be/ZtI8kIfYTpY

The conversation covers:

* Windows 365 for Agents
* Why "computer use" beats MCP sometimes
* Consumption-based pricinng
* The Second Brain workflow
* What it actually costs
* Why EUC teams are made for this moment

Chapters
00:00 Introduction to Jim Moyle and AI Workflow Revolution

01:19 Jim's Journey into AI and Workflow Transformation

02:33 How Windows 365 for Agents Works

03:38 Scaling and Security in AI Workflows

05:34 Controlling and Observing AI Agents in Action

06:29 Unlocking Applications Without APIs

07:47 Error Handling and Human-in-the-Loop

09:37 Identity and Security for AI Agents

11:23 Error Reporting and Troubleshooting

12:49 Scaling and Cost Models for AI Agents

14:01 Getting Started with AI and Second Brain

15:29 Integrating Second Brain with Agentic Workflow

19:35 Enhancing Focus and Productivity with AI

22:58 Cost of Maintaining a Second Brain

26:09 The Role of EUC Professionals in AI Era

29:28 Adoption and Use Cases of Windows 365 for Agents

31:21 Automating App Packaging with AI

32:04 Resilience and Fault Handling in AI Workflows

33:21 Testing and Scaling AI Instructions

34:12 Getting Started with AI for IT Professionals

36:22 Final Thoughts and Future Outlook

Resources
Windows 365 for Agents - https://www.microsoft.com/en-us/security/business/endpoint/endpoint-manager
Starting with windows 365 for agents: https://www.microsoft.com/en-us/windows-365/agents#Get-started
playing around with Windows 365 agents: https://learn.microsoft.com/en-us/microsoft-copilot-studio/use-cloud-pc-pool
Second Brain Methodology - https://fortelabs.co/blog/second-brain/ or https://www.gerjon.com/?p=1819